Shipping

When you order from Just Fruits, we want you to know that you’re not just getting a plant – you’re getting a piece of our nursery, delivered with all the care and affection we pour into our gardening every day. Each of our plants is nurtured in their original pots, meticulously pruned and watered, and treated as though it was destined for our own backyards. We directly handpick them from our retail nursery, package them securely to ensure safety, and send them straight to you. We are committed to providing the same superior quality plants to our online customers as we offer at our nursery. This is not just a business for us – it’s our passion, and we’re thrilled to share it with you. Welcome to the Just Fruits family!

Before Your Plants Arrive: Please visit our Unpacking Your Plants Guide. Familiarizing yourself with these steps will ensure you know exactly how to give your new plant the best start after it arrives.

The Journey From Our Nursery to Your Door: We never ship our plants bare root. Your plant will travel in the very container in which it was nurtured. We thoroughly water them before packing and make sure they’re well wrapped to retain moisture during transit. It’s as though you’ve personally collected them from our nursery!

Pruning Before Shipping: To ensure healthier, more productive life, we prune your trees before shipping. This not only helps them fit in the box but also initiates their training system. If you’d prefer minimal pruning, you can specify this in the Order Notes at checkout. Please note that minimal pruning may result in oversized packaging, which incurs a $20 per box fee from UPS due to the larger size. If this applies, we’ll contact you with an invoice for the oversized package fee. All listed heights are approximate and may vary due to seasonal pruning.

Shipping Restrictions: For now, we’re unable to ship to California, Hawaii, Alaska, or outside of the United States due to state agricultural restrictions. We appreciate your understanding.

Choose Your Ship Date: We understand you’ll want to be available when your plant arrives. Our checkout process features a handy calendar that allows you to choose the Monday on which you want your plant to ship. Depending on your location, you’ll likely receive your plant by Wednesday, Thursday, or Friday of that week. Once shipped, UPS will generate a tracking number and send it to the email you provided. You can then follow your plant’s journey and ensure someone is available to unpack it on arrival day.

Monitoring Weather Conditions: We now ship all year round! However, we encourage you to consider extreme weather conditions when choosing your shipping date. If extreme cold or heat is predicted on your chosen date, please contact us to reschedule your shipment for better conditions. Should you opt to proceed with shipping despite harsh weather, we can’t be held responsible for any plant damage, and UPS will not provide a refund for any claims. We care deeply for our plants and would rather postpone the shipment than risk a plant’s well-being.

Transparent Shipping Costs: At Just Fruits, we believe in total transparency when it comes to pricing. We list our plants at the same prices online as we do at our nursery. The separate shipping cost reflects exactly what it costs us to deliver your plant safely from our nursery to your doorstep. If you choose to pick up your plants from our nursery, you’ll see exactly how much you save in shipping costs.

Our Simplified Shipping Price Chart:

How did we come up with our shipping price chart?  We took hundreds of orders, and calculated the percentage the shipping costs were in different price ranges. When rounding, we always decreased the shipping costs, that way if anything we were taking an additional cost, not the customer. Our goal in the process was to have an accurate shipping cost, but with a simplified price chart, so it is easy for you as the customer.

Why is the $0-$25 & $0-$50 range so much higher than the others? Due to the fact that we can fit multiple plants in one box, shipping 1 plant is the least efficient for our customers. There are also base costs to simply ship a box with UPS.

Credit cards are now charged at checkout: Due to the time frame the card companies give us to capture payment, we now charge your credit card at checkout. If for any reason you decide to cancel your order before it is shipped, we will refund your card.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.